Cita APA (7a ed.)
S, J., J, K., & J, S. (2009). Ask us anytime: Creating a searchable FAQ using email and chat reference transcripts. Internet Reference Services Quarterly, 14(3/4), 67-82.
Cita Chicago Style (17a ed.)
S, Jones, Kayongo J, y Scofield J. "Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts." Internet Reference Services Quarterly 14, no. 3/4 (2009): 67-82.
Cita MLA (9a ed.)
S, Jones, et al. "Ask Us Anytime: Creating a Searchable FAQ Using Email and Chat Reference Transcripts." Internet Reference Services Quarterly, vol. 14, no. 3/4, 2009, pp. 67-82.
Precaución: Estas citas no son 100% exactas.