Cita APA (7a ed.)
Van Ryzin, G. G., Muzzio, D., & Immersahr, S. (May/Jun2004). Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City. Public Administration Review, 64(3), 331-342.
Cita Chicago Style (17a ed.)
Van Ryzin, Gregg G., Douglas Muzzio, y Stephen Immersahr. "Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City." Public Administration Review 64, no. 3 (May/Jun2004): 331-342.
Cita MLA (9a ed.)
Van Ryzin, Gregg G., et al. "Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City." Public Administration Review, vol. 64, no. 3, May/Jun2004, pp. 331-342.
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