Cita APA (7a ed.)
Gibbs, C. (1995). How to make customer service work. Public Management (00333611), 77, 14-18.
Cita Chicago Style (17a ed.)
Gibbs, Christine. "How to Make Customer Service Work." Public Management (00333611) 77 (1995): 14-18.
Cita MLA (9a ed.)
Gibbs, Christine. "How to Make Customer Service Work." Public Management (00333611), vol. 77, 1995, pp. 14-18.
Precaución: Estas citas no son 100% exactas.