Cita APA (7a ed.)
Batt, R. (1999). Work organization, technology, and performance in customer service and sales. Industrial & Labor Relations Review, 52(4), 539-565.
Cita Chicago Style (17a ed.)
Batt, Rosemary. "Work Organization, Technology, and Performance in Customer Service and Sales." Industrial & Labor Relations Review 52, no. 4 (1999): 539-565.
Cita MLA (9a ed.)
Batt, Rosemary. "Work Organization, Technology, and Performance in Customer Service and Sales." Industrial & Labor Relations Review, vol. 52, no. 4, 1999, pp. 539-565.
Precaución: Estas citas no son 100% exactas.