rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Calidad total en la gestión de servicios
    sub title: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores
  title info:
    title: Delivering quality service. Spanish
  name:
    name part: Zeithaml, Valarie A.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: Parasuraman, A.
    role:
      role term: author.
  name:
    name part: Berry, Leonard L.
    name part: 1942-
    role:
      role term: author.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: sp
    date issued: 2021
    issuance: monographic
  language:
    language term: spa
  language:
    language term: eng
  physical description:
    form: remote
    extent: 1 online resource : illustrations.
  note: Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
  note: Includes bibliographical references and index.
  subject:
    topic: Customer services
  subject:
    topic: Service industries
    topic: Quality control
    topic: Mathematical models
  classification: HF5415.5 ebook
  classification: 658.812
  related item:
    title info:
      title: Delivering quality service
    name:
      name part: Zeithaml, Valarie A.
  related item:
    title info:
      title: Calidad total en la gestión de servicios
    title info:
      title: Delivering quality service. Spanish
    name:
      name part: Zeithaml, Valarie A.
    origin info:
      publisher: [Madrid, España] : Díaz de Santos, [1993]
  identifier: 9788490523315
  identifier: 9788479780616
  identifier: https://www.digitaliapublishing.com/a/136574/
  record info:
    record content source: DGITA
    record creation date: 240304
    record identifier: DIGDISANT0602
    language of cataloging:
      language term: eng