Reconfiguring local government institutions in South Africa to facilitate successful service delivery: Management by Projects on a strategic level.
Twenty one years of transformation account for major victories in the South African Local Government sphere. Such conquests are recognised as a de-racialised local government, consolidated municipal jurisdictions, a deeply embedded developmental philosophy and a renewed inter-governmental fiscal sys...
| Publicado en: | International Humanities Studies Vol. 2; no. 2; pp. 61 - 109 |
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| Autores principales: | , |
| Formato: | Artículo |
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International Humanities Studies
May2015
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=103307481&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 103307481 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 23117796 H6HE jtl: International Humanities Studies issn: 23117796 maglogo: N pubinfo: dt: May2015 vid: 2 iid: 2 pid: 91206 pub: International Humanities Studies artinfo: ui: 103307481 ppf: 61 ppct: 48 formats: fmt: @attributes: type: P size: 5.6MB tig: atl: Reconfiguring local government institutions in South Africa to facilitate successful service delivery: Management by Projects on a strategic level. aug: au: de Wet, Christa Moseki, Gwai J. affil: Lecturer, North-West University, Potchefstroom Campus, South Africa su: Local government Management turnover Business communication Intergovernmental tax relations Decentralization in government South Africa sug: subj: South Africa Local government Management turnover Business communication Intergovernmental tax relations Decentralization in government keyword: Local government institutions Management by Projects service delivery strategic level ab: Twenty one years of transformation account for major victories in the South African Local Government sphere. Such conquests are recognised as a de-racialised local government, consolidated municipal jurisdictions, a deeply embedded developmental philosophy and a renewed inter-governmental fiscal system that enables financial resources directly to the municipal level of government. Despite these noteworthy achievements, insurgent South African citizens engage in violent protests against: continued "municipal ineffectiveness in service delivery; poor responsiveness of municipalities to citizen 's grievances, and a conspicuous consumption entailed by a culture of self-enrichment on the part of councillors and staff."(Atkinson, 2007: 53). This article substantiates data gathered from a comprehensive literature research that depicts the normative, strategic disposition of local government institutions that are positioned for successful service delivery. The normative data was measured against data accumulated during an empirical research in a South African local government institution. A comparative analysis was conducted to ascertain the strategic character of such an institution against the following aspects: the strategic drivers in local government; strategic goals and objectives; an institutional structure; a Programme Management Unit (PMU); governance, leadership, management and capacity; institutional systems and processes; performance reporting, monitoring and evaluation mechanisms; and Critical Success Factors (CSF 's). An 11-item questionnaire directed a focus group session and semi-structured interviews that were conducted amongst senior management, performing on a strategic administrative and management level, in a local government institution. Considering whether the local government institution was configured to deliver effective, efficient and economic services to its community, the findings demonstrated that there is a disconnect between the structure of the institution, strategic drivers, programmes and projects which result in inferior service delivery patterns. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of International Humanities Studies is the property of International Humanities Studies and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: International Humanities Studies holder: International Humanities Studies dt: @attributes: year: 2015 holdings: @attributes: islocal: N |
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