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Patient perceptions of patient-centred care: empirical test of a theoretical model.

Aim Patient perception measures are gaining increasing interest among scholars and practitioners. The aim of this study was to empirically examine a conceptual model of patient-centred care using patient perception survey data. Background Patient-centred care is one of the Institute of Medicine's ob...

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Published in:Health Expectations Vol. 18; no. 2; pp. 199 - 210
Main Authors: Rathert, Cheryl, Williams, Eric S., McCaughey, Deirdre, Ishqaidef, Ghadir
Format: research tables/charts Journal Article
Published: Wiley-Blackwell Apr2015
Online Access:View this record in EBSCOhost
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      dt: Apr2015
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      pub: Wiley-Blackwell
      place: Malden, Massachusetts
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        atl: Patient perceptions of patient-centred care: empirical test of a theoretical model.
      aug:
        au:
          Rathert, Cheryl
          Williams, Eric S.
          McCaughey, Deirdre
          Ishqaidef, Ghadir
        affil: Health Services Management School of Medicine University of Missouri
      sug:
        subj:
          Patient Satisfaction
          Patient Centered Care
          Conceptual Framework
          Patient Attitudes
          Inpatients
          Human
          Interviews
          United States
          Support, Psychosocial
          Quality of Health Care
          Comfort
          Questionnaires
          Descriptive Statistics
          Middle Age
          Adult
          Aged
          Regression
          Effect Size
          Pearson's Correlation Coefficient
          Middle Aged: 45-64 years
          Adult: 19-44 years
          Aged: 65+ years
      ab: Aim Patient perception measures are gaining increasing interest among scholars and practitioners. The aim of this study was to empirically examine a conceptual model of patient-centred care using patient perception survey data. Background Patient-centred care is one of the Institute of Medicine's objectives for improving health care in the 21st century. Patient interviews conducted by the Picker Institute/ Commonwealth Fund in the 1980s resulted in a theoretical model and survey questions with dimensions and attributes patients defined as patient-centered. Method The present study used survey data from patients with overnight visits at 142 U. S. hospitals. Results Regression analysis found significant support for the theoretical model. Perceptions of emotional support had the strongest relationship with overall care ratings. Coordination of care, and physical comfort were strongly related as well. Conclusion Understanding how patients experience their care can help improve understanding of what patients believe is patient-centred, and of how care processes relate to important patient outcomes.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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