Promoting Consumer Choice and Empowerment through Tenant Choice of Supportive Housing Case Manager.
This paper presents findings from in-depth qualitative interviews conducted with 31 formerly homeless tenants and nine direct service staff at a supportive housing site, where a structured process for matching tenants with case managers (“Tenant Choice”) was piloted in which tenants were offered the...
| Publicado en: | American Journal of Psychiatric Rehabilitation Vol. 17; no. 1; pp. 72 - 92 |
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| Autores principales: | , , , , |
| Formato: | research Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jan-Mar2014
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104039988&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 104039988 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15487768 A9Q jtl: American Journal of Psychiatric Rehabilitation issn: 15487768 maglogo: N pubinfo: dt: Jan-Mar2014 vid: 17 iid: 1 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 104039988 94795688 10.1080/15487768.2013.877408 104039988 ppf: 72 ppct: 20 formats: fmt: @attributes: type: P tig: atl: Promoting Consumer Choice and Empowerment through Tenant Choice of Supportive Housing Case Manager. aug: au: Jost, John J. Levitt, Aaron J. Hannigan, Anthony Barbosa, Adina Matuza, Stacy affil: Center for Urban Community Services, New York, New York, USA sug: subj: Homeless Persons Public Housing Case Managers Professional-Client Relations Program Evaluation Decision Making Empowerment Pilot Studies Semi-Structured Interview Thematic Analysis Prospective Studies Interview Guides Grounded Theory Human Data Analysis Software Male Female Adult Middle Age Aged Adult: 19-44 years Middle Aged: 45-64 years Aged: 65+ years Male Female ab: This paper presents findings from in-depth qualitative interviews conducted with 31 formerly homeless tenants and nine direct service staff at a supportive housing site, where a structured process for matching tenants with case managers (“Tenant Choice”) was piloted in which tenants were offered the option of choosing their respective case managers. Tenant Choice aims to increase the opportunity for tenants to make choices that will enable them to have more control over their treatment and recovery and obtain the optimal match between tenant and case manager. This study sought to understand how tenants and staff experienced Tenant Choice, determine whether Tenant Choice was meeting its goals, and identify areas for improvement. The major themes identified were: (1) pre-existing satisfaction drove tenant choices; (2) personal qualities of case managers were valued by tenants over professional qualifications and work experience; (3) the views of tenants and staff differed regarding whether minimal contact versus extended contact leads to better choices and working relationships; (4) the option of choice was valued by tenants regardless of whether it led to a change of case manager; and (5) staff concerns failed to materialize. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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