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Challenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators.

Volunteer administrators from 105 hospitals in five states in the northeast and southern United States provided open-ended survey responses about what they perceived to be the most pressing challenges and opportunities facing healthcare volunteer management. Taken together, these 105 hospitals used...

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Published in:Hospital Topics Vol. 91; no. 2; pp. 43 - 52
Main Authors: Rogers, Sean E., Rogers, Carmen M., Boyd, Karen D.
Format: research Journal Article
Published: Taylor & Francis Ltd Apr2013
Online Access:View this record in EBSCOhost
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      pub: Taylor & Francis Ltd
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        atl: Challenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators.
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          Rogers, Sean E.
          Rogers, Carmen M.
          Boyd, Karen D.
        affil: Department of Management , New Mexico State University College of Business , Las Cruces , New Mexico
      sug:
        subj:
          Health Facility Administration
          Volunteer Workers
          Personnel Management
          Human
          United States
          Questionnaires
          Content Analysis
          Qualitative Studies
          Personnel Recruitment
          Personnel Retention
          kappa Statistic
      ab: Volunteer administrators from 105 hospitals in five states in the northeast and southern United States provided open-ended survey responses about what they perceived to be the most pressing challenges and opportunities facing healthcare volunteer management. Taken together, these 105 hospitals used a total of 39,008 volunteers and 5.3 million volunteer hours during a 12-month period between 2010 and 2011. A qualitative content analysis of administrator responses suggests that primary challenges include volunteer recruitment and retention, administrative issues, and operational difficulties brought about by the current economic crisis. Key opportunities include more explicitly linking the volunteer function to hospital outcomes and community impact, expanding volunteer recruitment pools and roles and jobs, and developing organizational support for volunteers and making the volunteer management function more efficient and effective.
      pubtype: Academic Journal
      doctype:
        research
        Journal Article
      ougenre: Article
    language: English
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