Mental health communications skills training for medical assistants in pediatric primary care.
Paraprofessional medical assistants (MAs) could help to promote pediatric primary care as a source of mental health services, particularly among patient populations who receive disparate mental health care. This project piloted a brief training to enhance the ability of MAs to have therapeutic encou...
| Published in: | Journal of Behavioral Health Services & Research Vol. 40; no. 1; pp. 20 - 36 |
|---|---|
| Main Authors: | , , , , , , , , , , , |
| Format: | research Journal Article |
| Published: |
Springer Nature
Jan2013
|
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104312302&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 104312302 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10943412 2WS jtl: Journal of Behavioral Health Services & Research issn: 10943412 maglogo: N pubinfo: dt: Jan2013 vid: 40 iid: 1 pid: 237 pub: Springer Nature place: New York, New York artinfo: ui: 104312302 NLM23070564 2011932216 10.1007/s11414-012-9292-0 NLM23070564 PMC4287209 104312302 ppf: 20 ppct: 16 formats: fmt: @attributes: type: P tig: atl: Mental health communications skills training for medical assistants in pediatric primary care. aug: au: Brown JD Wissow LS Cook BL Longway S Caffery E Pefaure C Brown, Jonathan D Wissow, Lawrence S Cook, Benjamin L Longway, Shaina Caffery, Emily Pefaure, Chris affil: Mathematica Policy Research, Inc, Washington, DC 20002, USA sug: subj: Allied Health Personnel Education Communication Methods Mental Health Services Administration Primary Health Care Administration Professional-Family Relations Professional-Patient Relations Adolescence Child Child, Preschool Female Prospective Studies Human Interviews Male Mental Health Outcomes (Health Care) Parents Patient Satisfaction Pediatrics Pilot Studies Program Evaluation Questionnaires Socioeconomic Factors Adolescent: 13-18 years Child: 6-12 years Child, Preschool: 2-5 years Female Male ab: Paraprofessional medical assistants (MAs) could help to promote pediatric primary care as a source of mental health services, particularly among patient populations who receive disparate mental health care. This project piloted a brief training to enhance the ability of MAs to have therapeutic encounters with Latino families who have mental health concerns in pediatric primary care. The evaluation of the pilot found that MAs were able to master most of the skills taught during the training, which improved their ability to have patient-centered encounters with families during standardized patient visits coded with the Roter Interaction Analysis System. Parents interviewed 1 and 6 months following the training were more than twice as willing as parents interviewed 1 month before the training to discuss mental health concerns with MAs, and they had better perceptions of their interactions with MAs (all p < 0.01) even after controlling for a range of patient and visit characteristics. Before training, 10.2% of parents discussed a mental health concern with the MA but not the physician; this never happened 6 months after training. This pilot provides preliminary evidence that training MAs holds potential to supplement other educational and organizational interventions aimed at improving mental health services in pediatric primary care, but further research is necessary to test this type of training in other settings and among different patient populations. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|