The impact of patient and physician computer mediated communication skill training on reported communication and patient satisfaction.
OBJECTIVE: The objective was to evaluate parallel patient and physician computer-mediated communication skill training on participants' report of skill use and patient satisfaction. METHODS: Separate patient and clinician web-tools comprised of over 500, 10-s video clips demonstrating patient-center...
| Published in: | Patient Education & Counseling Vol. 88; no. 3; pp. 406 - 414 |
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| Main Authors: | , , , , , , |
| Format: | research randomized controlled trial Journal Article |
| Published: |
Elsevier B.V.
Sep2012
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104486205&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 104486205 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 07383991 3RX jtl: Patient Education & Counseling issn: 07383991 maglogo: N pubinfo: dt: Sep2012 vid: 88 iid: 3 pid: 1004 pub: Elsevier B.V. artinfo: ui: 104486205 2011636669 10.1016/j.pec.2012.06.020 NLM22789149 104486205 ppf: 406 ppct: 8 formats: tig: atl: The impact of patient and physician computer mediated communication skill training on reported communication and patient satisfaction. aug: au: Roter DL Wexler R Naragon P Forrest B Dees J Almodovar A Wood J affil: Department of Health, Behavior and Society, Johns Hopkins Bloomberg School of Public Health, Baltimore, USA. sug: subj: Communication Computer-Assisted Instruction Patient Satisfaction Physician-Patient Relations Adolescence Adult Aged Aged, 80 and Over Clinical Competence Education, Medical, Continuing Female Human Male Middle Age Patient Centered Care Patient Education Methods Program Evaluation Prospective Studies Questionnaires Randomized Controlled Trials Self Report Young Adult Adolescent: 13-18 years Adult: 19-44 years Aged: 65+ years Aged, 80 & over Middle Aged: 45-64 years Female Male ab: OBJECTIVE: The objective was to evaluate parallel patient and physician computer-mediated communication skill training on participants' report of skill use and patient satisfaction. METHODS: Separate patient and clinician web-tools comprised of over 500, 10-s video clips demonstrating patient-centered skills in various ways. Four clinician members of the American Academy of Family Physicians National Research Network participated by enrolling 194 patients into a randomized patient trial and 29 physicians into a non-randomized clinician trial of respective interventions. All participants completed baseline and follow-up self-report measures of visit communication and satisfaction. RESULTS: Intervention patients reported using more skills than controls in five of six skill areas, including identification of problems/concerns, information exchange, treatment adherence, shared decision-making and interpersonal rapport (all p<.05); post intervention, physicians reported using more skills in the same 5 areas (all p<.01). Intervention group patients reported higher levels of satisfaction than controls in five of six domains (all p<.05). CONCLUSION: Communication skill training delivered in a computer mediated format had a positive and parallel impact on both patient and clinician reported use of patient-centered communication and in patient satisfaction. PRACTICE IMPLICATIONS: Computer-mediated interventions are cost and time effective thereby increasing patient and clinician willingness to undertake training. pubtype: Academic Journal doctype: research randomized controlled trial Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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