Considering social ergonomics: the effects of HIT on interpersonal relationships between patients and clinicians.

This study explored physicians' interactions with EHRs to understand the qualities that contribute to patient satisfaction with their use of the technologies and patient satisfaction with physician. Video-taped observations of 100 medical consultations were used to distinguish interaction patterns b...

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Publicado en:Work Vol. 41; pp. 4479 - 4484
Autores principales: Soares, Marcelo M., Jacobs, Karen, Montague, Enid, Asan, Onur
Formato: research tables/charts Journal Article
Publicado: Sage Publications Inc. 2012 Supplement
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Considering social ergonomics: the effects of HIT on interpersonal relationships between patients and clinicians.
      aug:
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          Soares, Marcelo M.
          Jacobs, Karen
          Montague, Enid
          Asan, Onur
        affil: UW-Madison, Industrial and System Engineering, 3017 Mechanical Engineering Building 1513 University Avenue Madison, WI 53706-1572, USA
      sug:
        subj:
          Ergonomics
          Information Technology
          Health Information
          Physician-Patient Relations
          Human
          Electronic Health Records
          Funding Source
          Videorecording
          Nonparticipant Observation
          Primary Health Care
          Data Analysis
      ab: This study explored physicians' interactions with EHRs to understand the qualities that contribute to patient satisfaction with their use of the technologies and patient satisfaction with physician. Video-taped observations of 100 medical consultations were used to distinguish interaction patterns between physicians and EHRs. Quantified observational methods were used to contribute to ecological validity. Ten primary care physicians and 100 patients from five clinics participated in the study. Visits were videotaped and coded using an objective coding methodology to understand how physicians interacted with electronic health records. Results indicate, a variety of EHR interaction styles may be effective in providing patient-centered care.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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