From communication to collaboration: blogging to troubleshoot e-resources.
Purpose – This case study aims to demonstrate that the combination of teamwork and technology enabled troubleshooting librarians to transform Web 2.0 social networking (blog) software into a knowledge management tool for resolving issues with electronic resources. Design/methodology/approach – Curre...
| Publicado en: | Electronic Library Vol. 29; no. 3; pp. 344 - 354 |
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| Autores principales: | , , |
| Formato: | case study pictorial Journal Article |
| Publicado: |
Emerald Publishing Limited
2011
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| Acceso en línea: | Ver este registro en EBSCOhost |