Patients First! Engaging the Hearts and Minds of Nurses with a Patient-Centered Practice Model.

Like every healthcare system today, the Cleveland Clinic health system is a combination of medical hospitals, institutes, and services in which the implementation of uniform care methodologies faces significant barriers. The guiding principle of the Cleveland Clinic, 'Patients First,' focuses on the...

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Publicado en:Online Journal of Issues in Nursing Vol. 16; no. 2; pp. 1 - 2
Autores principales: Small, Deborah C., Small, Robert M.
Formato: case study tables/charts Journal Article
Publicado: American Nurses Association 2011
Acceso en línea:Ver este registro en EBSCOhost
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      pub: American Nurses Association
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        atl: Patients First! Engaging the Hearts and Minds of Nurses with a Patient-Centered Practice Model.
      aug:
        au:
          Small, Deborah C.
          Small, Robert M.
        affil: Chief Nursing Officer for Cleveland Clinic health system (CChs), Fairview and Lakewood Hospitals
      sug:
        subj:
          Patient Centered Care Methods
          Nursing Care Trends
          Program Development
          Nursing Models, Theoretical
          Family Centered Care
          Ohio
          Health Facilities
          Organizational Culture
          Health Services Accessibility
          Nursing Role
          Nurse Attitudes
          Professional Development
          Nursing Practice, Evidence-Based
          Program Implementation
          Patient Safety
          Health Facility Environment
      ab: Like every healthcare system today, the Cleveland Clinic health system is a combination of medical hospitals, institutes, and services in which the implementation of uniform care methodologies faces significant barriers. The guiding principle of the Cleveland Clinic, 'Patients First,' focuses on the principle of patient- and family-centered care (PFCC) but deliberately lacks details due to the wide scope of care delivered by the organization. The Stanley Shalom Zielony Institute of Nursing Excellence (the Nursing Institute) at the Cleveland Clinic was charged with standardizing nursing practice across a system with 11,000 registered nurses and 800 advanced practice nurses. The challenge involved providing firm direction on delivering PFCC that was appropriate for all clinical disciplines and could be implemented quickly across existing practices and technologies. Successful implementation required full engagement in the concept of PFCC by what the Institute for Healthcare Improvement has termed the 'hearts and minds' of nurses. To achieve these ends, development of a systemwide nursing practice model was initiated. In this article the authors identify the essence of PFCC, consider barriers to PFCC, review their process of developing PFCC, and describe how the Cleveland Clinic health system has implemented a PFCC nursing practice model. In doing so the authors explore how the concept of 'Passion for Nursing' was used to stimulate nurse engagement in PFCC.
      pubtype: Academic Journal
      doctype:
        case study
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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