Communication with patients who are dispensed a first prescription of chronic medication in the community pharmacy.
OBJECTIVE: To analyze information and communication in the community pharmacy when patients collect a first dispensing for chronic medication. METHODS: In 3 pharmacies in the South-West of the Netherlands, counter-based communication with patients receiving a first dispensing for chronic medication...
| Publicado en: | Patient Education & Counseling Vol. 83; no. 3; pp. 417 - 423 |
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| Autores principales: | , , , , |
| Formato: | research Journal Article |
| Publicado: |
Elsevier B.V.
Jun2011
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=104645715&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 104645715 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 07383991 3RX jtl: Patient Education & Counseling issn: 07383991 maglogo: N pubinfo: dt: Jun2011 vid: 83 iid: 3 pid: 1004 pub: Elsevier B.V. artinfo: ui: 104645715 2011174503 10.1016/j.pec.2011.05.020 NLM21621948 104645715 ppf: 417 ppct: 6 formats: tig: atl: Communication with patients who are dispensed a first prescription of chronic medication in the community pharmacy. aug: au: van Hulten R Blom L Mattheusens J Wolters M Bouvy M affil: Division Pharmacoepidemiology & Clinical Pharmacology, Utrecht University, Utrecht, The Netherlands. sug: subj: Communication Pharmacy, Retail Statistics and Numerical Data Patient Education Methods Adult Aged Chronic Disease Drug Therapy Prescriptions, Drug Female Male Middle Age Netherlands Questionnaires Adult: 19-44 years Aged: 65+ years Middle Aged: 45-64 years Female Male ab: OBJECTIVE: To analyze information and communication in the community pharmacy when patients collect a first dispensing for chronic medication. METHODS: In 3 pharmacies in the South-West of the Netherlands, counter-based communication with patients receiving a first dispensing for chronic medication was observed and audiotaped. Each contact was analyzed by two observers using an observation checklist. An 11-item questionnaire was given to the patients. RESULTS: 72 Patients were included. Only pharmacy technicians provided information. Average contact lasted approximately 2min. A computer checklist to support information giving was closely followed. Interactions were structured with introduction and closure. Mostly, information was given without exploring needs of the patient. Questioning showed open-ended questions (26%); check-questions and questions asking feedback (57%). A mean general score given was 5.8 (range 1-9). Of 46 responders who filled in a questionnaire, the majority felt that information was useful, clear and understandable. CONCLUSION: Our results show a concise and efficient way of information giving, closely related to a computer checklist. Technicians dominate the interaction. They ask few questions. Patients are satisfied about provided information and the contact. PRACTICE IMPLICATIONS: We suggest a more patient-centered way of communication to increase patients' participation and to meet patients' needs for information. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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