Socially Enabled Information Structure: Understanding the Help 2.0 Revolution.
Traditional help files are passé, failing to serve customer needs and lagging behind the shift toward Web 2.0 interaction. Help 2.0 moves beyond repurposed static documents to integrate current strategies and capabilities for a more complete, engaging and satisfying customer experience. The approac...
| Published in: | Bulletin of the American Society for Information Science & Technology Vol. 37; no. 6; pp. 22 - 26 |
|---|---|
| Main Author: | |
| Format: | Journal Article |
| Published: |
Wiley-Blackwell
Aug/Sep2011
|
| Online Access: | View this record in EBSCOhost |