Schedule quality assessment metrics.
Hospital unit staff scheduling continues to be a critical challenge directly impacting unit and facility performance. The creation of a quality future work schedule that balances unit needs (providing adequate staff across multiple skills) versus employee needs (honoring as many employee requests as...
| Publicado en: | Health Care Manager Vol. 28; no. 2; pp. 145 - 159 |
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| Autores principales: | , |
| Formato: | equations & formulas tables/charts Journal Article |
| Publicado: |
Lippincott Williams & Wilkins
Apr-Jun2009
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105351862&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 105351862 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 15255794 6JT jtl: Health Care Manager issn: 15255794 maglogo: N pubinfo: dt: Apr-Jun2009 vid: 28 iid: 2 pid: 5086 pub: Lippincott Williams & Wilkins place: Baltimore, Maryland artinfo: ui: 105351862 2010308740 10.1097/HCM.0b013e3181a2cb7a NLM19433933 105351862 ppf: 145 ppct: 14 formats: tig: atl: Schedule quality assessment metrics. aug: au: Tarpey RJ Nelson MF affil: Jennings A. Jones College of Business, Middle Tennessee State University, PO Box 450, Murfreesboro, TN 37132; tarpeyrm@bellsouth.net sug: subj: Personnel Staffing and Scheduling Administration Personnel Staffing and Scheduling Methods Productivity Job Satisfaction Quality of Health Care ab: Hospital unit staff scheduling continues to be a critical challenge directly impacting unit and facility performance. The creation of a quality future work schedule that balances unit needs (providing adequate staff across multiple skills) versus employee needs (honoring as many employee requests as feasible) is the first step toward ensuring the most efficient and effective use of staff resources. As an alternative to the use of expensive computer scheduling systems, this article sets forth a set of easy-to-understand and easy-to-measure schedule quality metrics that can be used via any basic spreadsheet application. The use of these metrics allows unit leaders to assess the 'goodness' of a schedule and focus on identified opportunities toward improving the schedule resulting in a better match to the unit plan of expected volume/census. Higher quality schedules lead to more efficient use of staff resources by ensuring that resources are fully scheduled before reaching out to more expensive premium labor such as overtime or agency and to more effective use of resources by ensuring that schedules are as complete as possible to cover expected volumes. Resulting decreases in last-minute staff adjustments via better planning contribute to higher staff satisfaction and better patient care. pubtype: Academic Journal doctype: equations & formulas tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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