Vocal symptoms in telemarketers: a random and controlled field trial.
The present study was carried out to evaluate the effectiveness of a specific program regarding the occurrence of vocal attrition symptoms in telemarketers. A total of 71 subjects participated in this study: 28 completed the Vocal Symptoms questionnaire to test its reliability, and 43 were randomly...
| Publicado en: | Folia Phoniatrica et Logopaedica Vol. 61; no. 2; pp. 76 - 83 |
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| Autores principales: | , , |
| Formato: | clinical trial questionnaire/scale research tables/charts Journal Article |
| Publicado: |
Karger AG
2009
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=105355111&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 105355111 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10217762 GF7 jtl: Folia Phoniatrica et Logopaedica issn: 10217762 maglogo: N pubinfo: dt: 2009 vid: 61 iid: 2 pid: 2485 pub: Karger AG artinfo: ui: 105355111 2010313296 10.1159/000208806 NLM19287176 105355111 ppf: 76 ppct: 7 formats: tig: atl: Vocal symptoms in telemarketers: a random and controlled field trial. aug: au: Oliveira AGA Behlau M Gouveia N affil: Departamento de Medicina Preventiva, Faculdade de Medicina da Universidade de Sao Paulo, Sao Paulo, Brasil. agoa@usp.br sug: subj: Occupational Health Sellers and Selling Telephone Voice Disorders Risk Factors Voice Therapy Methods Adult Auditory Perception Brazil Clinical Trials Control Group Data Analysis Software Descriptive Statistics Female Funding Source kappa Statistic Male Middle Age Pretest-Posttest Design Questionnaires Random Assignment Scales Speech Rate Test-Retest Reliability Treatment Outcomes Human Adult: 19-44 years Middle Aged: 45-64 years Female Male ab: The present study was carried out to evaluate the effectiveness of a specific program regarding the occurrence of vocal attrition symptoms in telemarketers. A total of 71 subjects participated in this study: 28 completed the Vocal Symptoms questionnaire to test its reliability, and 43 were randomly assigned to two groups: an 8-week vocal training group (n = 14) and a no-training control group (n = 29), to evaluate the effectiveness of the training program with this tool. The voice training group also filled in the posttraining questionnaire 'Benefits Obtained with Voice Training' (BVT). The vocal training program was not considered effective with regard to the occurrence of vocal symptoms. However, due to a probable increase in symptoms in untrained telemarketers, it can work as a protective factor. According to BVT answers, the vocal training contributed to an improvement in vocal use as a communication tool for telemarketers. pubtype: Academic Journal doctype: clinical trial questionnaire/scale research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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