Where to focus efforts to improve overall ratings of care and willingness to return: the case of Tuscan emergency departments.
OBJECTIVES: Both regression and optimization models were used to identify an efficient combination of aspects of care (e.g., comfort of waiting room) necessary to improve global emergency department (ED) patient satisfaction. The approach, based on patient survey data, tends to favor aspects of care...
| Publicado en: | Academic Emergency Medicine Vol. 16; no. 2; pp. 136 - 145 |
|---|---|
| Autores principales: | , , , |
| Formato: | research Journal Article |
| Publicado: |
Wiley-Blackwell
Feb2009
|
| Acceso en línea: | Ver este registro en EBSCOhost |