User expectations in the time of Google: usability testing of federated searching.
As libraries expand their services into the world of federated searching, librarians need to work with users to discover what their expectations are and how the library can customize the software to meet users' expectations. This article describes the user testing performed at Texas A&M University d...
| Publicado en: | Internet Reference Services Quarterly Vol. 12; no. 1/2; pp. 159 - 179 |
|---|---|
| Autores principales: | , |
| Formato: | pictorial research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
2007
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=106016418&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 106016418 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10875301 67X jtl: Internet Reference Services Quarterly issn: 10875301 maglogo: N pubinfo: dt: 2007 vid: 12 iid: 1/2 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 106016418 106016418 2009706119 10.1300/j136v12n01_08 106016418 ppf: 159 ppct: 20 formats: tig: atl: User expectations in the time of Google: usability testing of federated searching. aug: au: Ponsford BC vanDuinkerken W affil: Digital Services Librarian, Evans Library at Texas A&M University, College Station, TX 77843-5000; bponsfor@lib-gw.tamu.edu sug: subj: Information Retrieval Methods Libraries, Academic Web Search Engines Evaluation User-Computer Interface Computerized Literature Searching, End User Pretest-Posttest Design Student Attitudes Students, College Human ab: As libraries expand their services into the world of federated searching, librarians need to work with users to discover what their expectations are and how the library can customize the software to meet users' expectations. This article describes the user testing performed at Texas A&M University during 2005 as the libraries implemented a new federated search service called Search Now (ExLibris' MetaLib). Over fifty volunteers-including undergraduates, graduate students, faculty, and library faculty and staff-helped to test the new system and offered suggestions for improvements. Problems were noted and, where possible, modifications were made to improve results. These modifications were then tested again. Major issues noted during the usability testing included: user expectations of search performance; information included in and the layout of the search results; availability of advanced search options; and lack of ability to limit by format, scholarly nature of journal, date and full-text availability. Suggestions for further development are also presented. pubtype: Academic Journal doctype: pictorial research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|