Does anyone need help out there? Lessons from designing online help.
In order to provide online help for distance students, as well as the increasing number of on campus students who regularly access library resources, a team of librarians from the Marshall University Libraries created an online library assistance site (HELP). This site brings together traditional pr...
| Publicado en: | Internet Reference Services Quarterly Vol. 9; no. 3/4; pp. 115 - 135 |
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| Autores principales: | , , , |
| Formato: | pictorial Journal Article |
| Publicado: |
Taylor & Francis Ltd
2004
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| Acceso en línea: | Ver este registro en EBSCOhost |