Meeting in the middle: improving communication in primary health care consultations with people with an intellectual disability.

The increased presence and participation in Australian society of people with an intellectual disability provides challenges for the provision of primary health care. General practitioners (GPs) identify themselves as ill equipped to provide for this heterogeneous population. A major obstacle to the...

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Publicado en:Journal of Intellectual & Developmental Disability Vol. 29; no. 3; pp. 211 - 226
Autores principales: Ziviani J, Lennox N, Allison H, Lyons M, Del Mar C
Formato: research tables/charts Journal Article
Publicado: Taylor & Francis Ltd Sep2004
Acceso en línea:Ver este registro en EBSCOhost
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      pub: Taylor & Francis Ltd
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        atl: Meeting in the middle: improving communication in primary health care consultations with people with an intellectual disability.
      aug:
        au:
          Ziviani J
          Lennox N
          Allison H
          Lyons M
          Del Mar C
        affil: Associate Professor, School of Health and Rehabilitation Sciences, University of Queensland, St Lucia 4072, Brisbane, Australia; j.ziviani@uq.edu.au
      sug:
        subj:
          Communication
          Intellectual Disability
          Physician-Patient Relations
          Primary Health Care Evaluation
          Collaboration
          Communication Barriers
          Content Analysis
          Data Analysis Software
          Data Analysis, Statistical
          Interviews
          Purposive Sample
          Qualitative Studies
          Queensland
          Funding Source
          Human
      ab: The increased presence and participation in Australian society of people with an intellectual disability provides challenges for the provision of primary health care. General practitioners (GPs) identify themselves as ill equipped to provide for this heterogeneous population. A major obstacle to the provision of appropriate health care is seen as inadequate communication between the GP and the person with an intellectual disability, who may or may not be accompanied by a carer or advocate. This qualitative study in which five GPs, three people with intellectual disability, seven carers and two advocates (parent and friend) were interviewed was conducted in Brisbane, Australia. The aim was to better understand the factors that have an impact upon the success of communication in a medical consultation. Findings suggested that GPs were concerned with the aspects of communication difficulties which influenced their ability to adequately diagnose, manage and inform patients. Implications for practice management were also identified. People with intellectual disability reported frustration when they felt that they could not communicate adequately with the GP and annoyance when they were not included in the communication exchange. Carers were strong advocates for the person with intellectual disability, but indicated insufficient skill and knowledge to provide the level of assistance required in the consultation. The outcome was a model of cooperation that outlined the responsibilities of all players in the medical encounter, prior to, during and after the event.
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    language: English
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