Predicting patient intent to return from satisfaction scores.
This study describes the development of a patient satisfaction assessment instrument used at the Medical University of South Carolina Outpatient Services clinics. Three years of responses were analyzed and a logistic regression model is presented to identify components of care that predict patient i...
| Published in: | Journal of Ambulatory Care Management Vol. 24; no. 1; pp. 44 - 51 |
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| Main Authors: | , , |
| Format: | research tables/charts Journal Article |
| Published: |
Lippincott Williams & Wilkins
Jan2001
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| Online Access: | View this record in EBSCOhost |