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What can patients do to improve health care?

Objective: To give an overview of the value of different interventions for increasing the role of individual patients in improving the quality of care provision. Search strategy: Medline searches and manual searches in medical journals covering the period from 1980 until June 1997. Inclusion criteri...

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Published in:Health Expectations Vol. 1; no. 1; pp. 37 - 50
Main Authors: Wensing M, Grol R
Format: review Journal Article
Published: Wiley-Blackwell Jun98
Online Access:View this record in EBSCOhost
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        13696513
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      jtl: Health Expectations
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      dt: Jun98
      vid: 1
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      pub: Wiley-Blackwell
      place: Malden, Massachusetts
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        107203855
        1999053919
        10.1046/j.1369-6513.1998.00005.x
        107203855
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        atl: What can patients do to improve health care?
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        au:
          Wensing M
          Grol R
        affil: Centre for Quality of Care Research, University of Nijmegen, The Netherlands
      sug:
        subj:
          Quality of Health Care
          Patient Satisfaction
          Empowerment
          Consumer Participation
          Patient Education
          Professional-Patient Relations
      ab: Objective: To give an overview of the value of different interventions for increasing the role of individual patients in improving the quality of care provision. Search strategy: Medline searches and manual searches in medical journals covering the period from 1980 until June 1997. Inclusion criteria: Studies reporting descriptions and evaluations of seven types of interventions that aim to help integrate the needs and preferences of individual patients into health care provision. Data extraction: The following information was extracted: assumptions underlying the interventions; resources needed for development and implementation and acceptability to clinicians. Main results: Several interventions for increasing patients' roles in health care could be successful in clinical practice, such as feeding forward patient data to clinicians, interactive patient education and feedback to health care providers about patients' evaluations of care. The available research focuses on feedback methods. Insights into the benefits and limitations of the use of the different interventions for improving care are limited. Conclusion: The active role that patients' views play in the contact with a care provider is often neglected. Promising interventions for the empowerment of individual patients require further development and evaluation.
      pubtype: Academic Journal
      doctype:
        review
        Journal Article
      ougenre: Article
    language: English
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