Emergency Social Workers Navigating between Computer and Client.
This paper analyses the use of computers in the video-recorded encounters between emergency social workers and their clients at an emergency social work office. It is asked how the emergency social workers navigate between the computer and their clients. In addition, how the use of computers directs...
| Publicado en: | British Journal of Social Work Vol. 45; no. 7; pp. 2106 - 2124 |
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| Autor principal: | |
| Formato: | research Journal Article |
| Publicado: |
Oxford University Press / USA
Oct2015
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=110537237&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 110537237 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00453102 BHO jtl: British Journal of Social Work issn: 00453102 maglogo: N pubinfo: dt: Oct2015 vid: 45 iid: 7 pid: 622 pub: Oxford University Press / USA artinfo: ui: 110537237 110537237 110537237 10.1093/bjsw/bcu031 110537237 ppf: 2106 ppct: 18 formats: fmt: @attributes: type: P tig: atl: Emergency Social Workers Navigating between Computer and Client. aug: au: Räsänen, Jenni-Mari affil: School of Social Sciences and Humanities, FI-33014 University of Tampere, Finland sug: subj: Social Work Emergency Care Computers and Computerization Utilization Videorecording Professional-Client Relations Finland Social Work Service Outpatients Social Workers Human Health Information Systems Ethnographic Research Field Studies Communication ab: This paper analyses the use of computers in the video-recorded encounters between emergency social workers and their clients at an emergency social work office. It is asked how the emergency social workers navigate between the computer and their clients. In addition, how the use of computers directsthe encounters and the accomplishment of institutional tasks of emergency social work is reflected on. It is demonstrated how the emergency social workers' orientation between the use of the computer and the client shifts throughout the interaction; it is an interactional accomplishment. Workers use computers as a resource, but the use of computers entails a balance between the computer and the client or even focus on the computer instead of the client. Thus, on the interactional level, the outcomes of computer use can be successful, but momentarily undesired. Computers are essential tools i n the everyday work of emergency social services; they support the handling of the institutional task of retrieving and exchanging information quickly and in situ. It is obvious, though, that emergency social work requires the skill of being able to use computers in a good interactional manner. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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