Applying DEA-BPN to Enhance the Explanatory Power of Performance Measurement.

A better measurement tool can provide more accurate information to improve the evaluation of performance in terms of operational efficiency. The data envelopment analysis (DEA) method has been widely used for the measurement of performance in retail chain stores. However, if the data utilized in DEA...

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Publicado en:Systems Research & Behavioral Science Vol. 32; no. 6; pp. 707 - 721
Autores principales: Fu, Hsin‐Pin, Chang, Tien‐Hsiang, Shieh, Lon‐Fon, Lin, Arthur, Lin, Shang‐Wen
Formato: Artículo
Publicado: Wiley-Blackwell Nov/Dec2015
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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      dt: Nov/Dec2015
      vid: 32
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      pub: Wiley-Blackwell
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        110673488
        10.1002/sres.2224
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        atl: Applying DEA-BPN to Enhance the Explanatory Power of Performance Measurement.
      aug:
        au:
          Fu, Hsin‐Pin
          Chang, Tien‐Hsiang
          Shieh, Lon‐Fon
          Lin, Arthur
          Lin, Shang‐Wen
        affil:
          Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung Taiwan, ROC
          Department of Information Management, National Kaohsiung University of Applied Sciences, Kaohsiung Taiwan, ROC
          Department of Business Management, National United University, Miaoli Taiwan, ROC
          Graduate Institute of International Business, National Taipei University, Taipei Taiwan, ROC
      su:
        Data envelopment analysis
        Performance evaluation
        Back propagation
        Multiple criteria decision making
        Artificial neural networks
        Chain stores
      sug:
        subj:
          All other miscellaneous general merchandise stores
          All Other Miscellaneous Store Retailers (except Tobacco Stores)
          All other miscellaneous store retailers (except beer and wine-making supplies stores)
          Data envelopment analysis
          Performance evaluation
          Back propagation
          Multiple criteria decision making
          Artificial neural networks
          Chain stores
      keyword:
        BPN
        chain store
        DEA
        performance measurement
        BPN
        chain store
        DEA
        performance measurement
      ab: A better measurement tool can provide more accurate information to improve the evaluation of performance in terms of operational efficiency. The data envelopment analysis (DEA) method has been widely used for the measurement of performance in retail chain stores. However, if the data utilized in DEA are subject to statistical deviation, observational errors can occur in the measurement of operational efficiency, and the output can be distorted. Moreover, the explanatory power of DEA is relatively weak when analyzing multiple decision-making units. To address these shortcomings, this paper used the back-propagation neural network (BPN) in combination with DEA (DEA-BPN) to produce more reliable results. A leading chain of Taiwanese retail outlets selling lifestyle accessories was chosen as the sample to test the performance of the proposed DEA-BPN model. The results of the study verify that the DEA-BPN method is a more reliable tool to measure efficiency in a retail setting. Copyright © 2013 John Wiley & Sons, Ltd.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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