Mapping and auditing digital literacy of civil servants in selected South African government departments.
As digital technology becomes ubiquitous, workers will increasingly need an appropriate set of digital skills to access and process information, using digital systems and tools. Hence, the aim of the study was to map and audit the digital literacy of civil servants in selected South African governme...
| Publicado en: | Communicare Vol. 34; no. 1; pp. 49 - 65 |
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| Formato: | Artículo |
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Communicare, Journal for Communication Sciences in South Africa
Jul2015
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=hlh&AN=112411278&site=ehost-live header: @attributes: shortDbName: hlh uiTerm: 112411278 longDbName: Humanities International Complete uiTag: AN controlInfo: bkinfo: jinfo: jid: 02590069 U17 jtl: Communicare issn: 02590069 maglogo: N pubinfo: dt: Jul2015 vid: 34 iid: 1 pid: 74236 pub: Communicare, Journal for Communication Sciences in South Africa artinfo: ui: 112411278 ppf: 49 ppct: 16 formats: fmt: @attributes: type: P size: 7.3MB tig: atl: Mapping and auditing digital literacy of civil servants in selected South African government departments. aug: au: Mbatha, B. T. affil: Currently Chair, Department of Communication Science, University of South Africa su: Computer literacy Civil service South African politics & government sug: subj: Computer literacy Civil service South African politics & government ab: As digital technology becomes ubiquitous, workers will increasingly need an appropriate set of digital skills to access and process information, using digital systems and tools. Hence, the aim of the study was to map and audit the digital literacy of civil servants in selected South African government departments in KwaZulu-Natal (KZN). Through a survey, four government departments, considered to be central to service delivery, were targeted. To obtain a representative sample, a systematic sampling method was applied. Data were analysed using the SPSS statistical analysis programme. The results suggested that not enough is being done to equip civil servants with the digital literacy skills they require to improve service delivery. As technology changes, so does the need for training in new technologies. Developing digital literacy in the workplace is a definite way for businesses and organisations to increase their work productivity and creativity. It is important to note that digital literacy is an essential requirement for effective and optimal participation in the world's economy. The digital era is not going to disappear, and the need for education to respond to the growing digital tide is rapidly increasing. A digitally literate workforce is crucial if government is serious about improving work productivity and creativity in the public sector. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: Y custom: Copyright of Communicare is the property of Communicare, Journal for Communication Sciences in South Africa and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. item: Communicare holder: Communicare, Journal for Communication Sciences in South Africa dt: @attributes: year: 2015 holdings: @attributes: islocal: N |
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