For Third Enrollment Period, Marketplaces Expand Decision Support Tools To Assist Consumers.

The design of the Affordable Care Act's online health insurance Marketplaces can improve how consumers make complex health plan choices. We examined the choice environment on the state-based Marketplaces and HealthCare.gov in the third open enrollment period. Compared to previous enrollment periods,...

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Publicado en:Health Affairs Vol. 35; no. 4; pp. 680 - 688
Autores principales: Wong, Charlene A., Polsky, Daniel E., Jones, Arthur T., Weiner, Janet, Town, Robert J., Baker, Tom
Formato: research tables/charts Journal Article
Publicado: Health Affairs Publishing, LLC Apr2016
Acceso en línea:Ver este registro en EBSCOhost
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        atl: For Third Enrollment Period, Marketplaces Expand Decision Support Tools To Assist Consumers.
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          Wong, Charlene A.
          Polsky, Daniel E.
          Jones, Arthur T.
          Weiner, Janet
          Town, Robert J.
          Baker, Tom
        affil: Pediatrician, Division of Adolescent Medicine, University of Pennsylvania, Philadelphia
      sug:
        subj:
          Health Insurance Exchanges
          Decision Support Techniques
          Human
          Health Care Costs
          Health Resource Utilization
          Consumers
          Decision Making
          United States
          Patient Protection and Affordable Care Act
          Funding Source
      ab: The design of the Affordable Care Act's online health insurance Marketplaces can improve how consumers make complex health plan choices. We examined the choice environment on the state-based Marketplaces and HealthCare.gov in the third open enrollment period. Compared to previous enrollment periods, we found greater adoption of some decision support tools, such as total cost estimators and integrated provider lookups. Total cost estimators differed in how they generated estimates: In some Marketplaces, consumers categorized their own utilization, while in others, consumers answered detailed questions and were assigned a utilization profile. The tools available before creating an account (in the window-shopping period) and afterward (in the real-shopping period) differed in several Marketplaces. For example, five Marketplaces provided total cost estimators to window shoppers, but only two provided them to real shoppers. Further research is needed on the impact of different choice environments and on which tools are most effective in helping consumers pick optimal plans.
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    language: English
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