Nurse handover: patient and staff experiences.
Aim and objectives: to understand the purpose, impact and experience of nurse handover from patient and staff perspectives. Background: poor communication is increasingly recognised as a major factor in healthcare errors. Handover is a key risk point. Little consensus exists regarding the practice i...
| Published in: | British Journal of Nursing Vol. 25; no. 7; pp. 386 - 393 |
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| Main Authors: | , , , , |
| Format: | research Journal Article |
| Published: |
Mark Allen Holdings Limited
4/14/2016
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=114566175&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 114566175 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 09660461 GHD jtl: British Journal of Nursing issn: 09660461 maglogo: N pubinfo: dt: 4/14/2016 vid: 25 iid: 7 pid: 11383 pub: Mark Allen Holdings Limited artinfo: ui: 114566175 114566175 114566175 10.12968/bjon.2016.25.7.386 114566175 ppf: 386 ppct: 7 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Nurse handover: patient and staff experiences. aug: au: Bruton, Jane Norton, Christine Smyth, Natasha Ward, Helen Day, Sophie affil: Clinical Research Manager, Patient Experience Research Centre, Imperial College London sug: subj: Shift Reports Patient Bedside Human Communication Nonexperimental Studies United Kingdom Staff Nurses Qualitative Studies Semi-Structured Interview Convenience Sample Thematic Analysis Data Analysis Software Diaries Patient Rounds Patient Satisfaction Inpatients ab: Aim and objectives: to understand the purpose, impact and experience of nurse handover from patient and staff perspectives. Background: poor communication is increasingly recognised as a major factor in healthcare errors. Handover is a key risk point. Little consensus exists regarding the practice in nursing but the trend is towards bedside handover. Research on patient and staff experiences of handover is limited. Design: a qualitative and observational study on two acute wards in a large urban hospital in the UK. Methods: interviews conducted with patients and staff and observation of handovers, ward rounds and patient'staff interactions. Results: diverse forms of nurse handover were found, used in combination: office based (whole nursing team), nurse in charge (NIC) to NIC, and bedside. Patients' and nurses' views concurred on the purpose of bedside handover--transference of information about the patient between two nurses--and about the medical ward round, which was seen as a discussion with the patient. Views diverged regarding the purpose and value of office handover. Bedside handover differed in style, content, and place of delivery, often driven by concerns regarding confidentiality and talking over patients, and there were varied views on the benefits of patient involvement in bedside handover. Nurses worked beyond their shift end to complete handover. Communication problems within the clinical team were identified by staff and patients. Conclusions: while it is important to agree the purpose of handover and develop appropriate structure, content and style, it need not be a uniform process in all clinical areas. Nurse training to deliver bedside handover and patient information on the purpose of handover and the patient's role would be beneficial. pubtype: Academic Journal doctype: research Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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