| Sumario: | The healthcare industry is shifting from a volume to value-based payment model, ushering in new economic incentives to drive patient, provider, and payer behaviors. This shift requires a new set of management skills to encourage systems to align resources and improve outcomes & efficiencies. NMHC, a leading integrated healthcare system, realized that adapting to this rapidly changing environment meant implementing a test utilization program to achieve four main priorities: population health, patient quality experience, operational efficiency, and profitable growth. Before, NMHC manually pulled analytics from multiple systems, resulting in strained resources, outdated results, and diminished service. NMHC leveraged the industry shift as an opportunity for advancement and implemented a healthcare relationship solution with real-time automation and data analytics to optimize communication while achieving 100% accountability. The interoperability provided immediate and accurate insight into client ordering behavior. Test utilization dashboards allow NMHC to pinpoint which test(s) are over-and underutilized. In one-month, NMHC identified an unnecessary test, launched proper communication channels, and monitored the discontinued test. These analytics allow NMHC to partner with providers on trends by specialty and demographic. Previously, this would have been impossible to detect or monitor. Ordering analytics are also compared with reimbursement rates to determine and faculty to develop curricula that addresses stress, coping, and academic success for both online and face-to-face clinical laboratory science programs.
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