Theoretical Importance of Contingency in Human-Computer Interaction.
A critical determinant of message interactivity is the presence of contingency, that is, the messages we receive are contingent upon the messages we send, leading to a threaded loop of interdependent messages. While this “conversational ideal” is easily achieved in face-to-face and computer-mediated...
| Publicado en: | Communication Research Vol. 43; no. 5; pp. 595 - 626 |
|---|---|
| Autores principales: | , , , , |
| Formato: | Artículo |
| Publicado: |
Sage Publications Inc.
Jul2016
|
| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=116132215&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 116132215 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00936502 CRX jtl: Communication Research issn: 00936502 maglogo: Y pubinfo: dt: Jul2016 vid: 43 iid: 5 pid: 344 pub: Sage Publications Inc. artinfo: ui: 116132215 10.1177/0093650214534962 ppf: 595 ppct: 31 formats: tig: atl: Theoretical Importance of Contingency in Human-Computer Interaction. aug: au: Sundar, S. Shyam Bellur, Saraswathi Oh, Jeeyun Jia, Haiyan Kim, Hyang-Sook affil: The Pennsylvania State University, University Park, PA, USA Sungkyunkwan University, Seoul, Korea University of Connecticut, Storrs, CT, USA Robert Morris University, Moon Township, PA, USA St. Norbert College, De Pere, WI, USA su: Human-computer interaction Online chat Instant messaging Interpersonal communication Message processing (Telecommunication) Search engines sug: subj: Human-computer interaction Online chat Instant messaging Interpersonal communication Internet Publishing and Broadcasting and Web Search Portals Message processing (Telecommunication) Search engines keyword: Chatbot interaction history interactivity effects live chat message contingency message interactivity search engine user engagement Chatbot interaction history interactivity effects live chat message contingency message interactivity search engine user engagement ab: A critical determinant of message interactivity is the presence of contingency, that is, the messages we receive are contingent upon the messages we send, leading to a threaded loop of interdependent messages. While this “conversational ideal” is easily achieved in face-to-face and computer-mediated communications (CMC), imbuing contingency in human-computer interaction (HCI) is a challenge. We propose two interface features—interaction history and synchronous chat—for increasing perceptions of contingency, and therefore user engagement. We test it with a five-condition, between-participants experiment (N = 110) on a movie search site. Data suggest that interaction history can indeed heighten perceptions of contingency and dialogue, but is perceived as less interactive than chatting. However, the chat function does not appreciably increase perceived contingency or user engagement, both of which are shown to mediate the effects of message interactivity on attitudes toward the site. Theoretical implications for interactivity research and practical implications for interaction design are discussed. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
|---|