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An evaluation of wait-times at an interprofessional student-run free clinic.

Student-run free clinics (SRFCs) are becoming increasingly popular programmes in schools for promoting interprofessional education and service learning. Despite their prevalence, little research has been done surrounding SRFCs and wait-times. SRFCs may experience long wait-times because patients are...

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Published in:Journal of Interprofessional Care Vol. 30; no. 4; pp. 532 - 536
Main Authors: Hu, Tina, Leung, Fok-Han
Format: research tables/charts Journal Article
Published: Taylor & Francis Ltd Jul2016
Online Access:View this record in EBSCOhost
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      dt: Jul2016
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        10.1080/13561820.2016.1181614
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        atl: An evaluation of wait-times at an interprofessional student-run free clinic.
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        au:
          Hu, Tina
          Leung, Fok-Han
        affil: Faculty of Medicine, University of Toronto, Toronto, Ontario, Canada
      sug:
        subj:
          Students, Medical Canada
          Community Health Centers Canada
          Waiting Lists
          Interprofessional Relations
          Human
          Waiting Rooms
          Canada
          Data Analysis Software
          Time Factors
          Work Redesign
      ab: Student-run free clinics (SRFCs) are becoming increasingly popular programmes in schools for promoting interprofessional education and service learning. Despite their prevalence, little research has been done surrounding SRFCs and wait-times. SRFCs may experience long wait-times because patients are often seen on a drop-in basis and time has to be allotted for interprofessional case discussion and teaching. The purpose of this study was to evaluate the wait-times for patients being seen at an interprofessional SRFC and determine potential improvements. Wait-times, total treatment room times, total time per patient, and whether a referral and/or prescription was given were tracked from May 2014 to July 2015 at an SRFC. A total of 268 patients were seen in 52 clinics. On average, five patients were seen per clinic. Patients waited for an average time of 21 minutes before they were seen by the team. Average treatment time per patient was 69 minutes. Patients were generally at the clinic for a total of 91 minutes before being discharged. Several improvements for managing client flow at interprofessional SRFCs are discussed.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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