Satisfaction of users with assistive technology service delivery: An exploratory analysis of experiences of parents of children with physical and multiple disabilities.
Objective: To describe experience of assistive technology service delivery (ATSD) by parents of children with physical or multiple disabilities (aged 3–18 years). Method: Forty-seven of 115 parents participated in a postal survey assessing satisfaction with the ATSD process, employing the QUEST 2.0...
| Published in: | Developmental Neurorehabilitation Vol. 19; no. 4; pp. 255 - 267 |
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| Main Authors: | , , , , , |
| Format: | research tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
Aug2016
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| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=116325222&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 116325222 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 17518423 2Y75 jtl: Developmental Neurorehabilitation issn: 17518423 maglogo: Y pubinfo: dt: Aug2016 vid: 19 iid: 4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 116325222 116325222 116325222 10.3109/17518423.2014.988303 116325222 ppf: 255 ppct: 12 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Satisfaction of users with assistive technology service delivery: An exploratory analysis of experiences of parents of children with physical and multiple disabilities. aug: au: Desideri, Lorenzo Stefanelli, Brunella Bitelli, Claudio Roentgen, Uta Gelderblom, Gert-Jan de Witte, Luc affil: Centre for Assistive Technology, Az. USL Bologna, Ausilioteca, AIAS Bologna onlus, Italy sug: subj: Assistive Technology Services Health Care Delivery Parental Attitudes Evaluation Parents of Children with Disabilities Psychosocial Factors Human Consumer Satisfaction Descriptive Statistics Health Services Accessibility Quality Improvement Questionnaires Scales ab: Objective: To describe experience of assistive technology service delivery (ATSD) by parents of children with physical or multiple disabilities (aged 3–18 years). Method: Forty-seven of 115 parents participated in a postal survey assessing satisfaction with the ATSD process, employing the QUEST 2.0 and the KWAZO scales. Six of these participated in two focus groups. Descriptive statistics were used for satisfaction scores. The focus group transcripts were coded and combined with survey results by two independent researchers. Results: Low satisfaction scores were reported for follow-up, AT delivery, maintenance services, access to services, coordination, and efficiency of ATSD. Several barriers to and facilitators of ATSD were mentioned and solutions to improve ATSD quality were identified. Conclusion: Evaluation of parents' service experience is central for identifying shortcomings in ATSD. Health professionals are advised to utilize validated instruments and strategies to assess effectiveness of technological interventions and to assure ATSD quality. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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