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Relocating the back office.

The debate over "offshoring" has been brewing since a study by Forrester, a research group, in 2002 claimed that 3.3m white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015. Stephen Roach, the chief economist at Morgan Stanley, talks about a "new a...

Full description

Published in:Economist Vol. 369; no. 8354; pp. 67 - 70
Format: Article
Published: Economist Newspaper Limited 12/13/2003
Subjects:
Contracting out
Employees
Business enterprises
Customer services
Wages
Computer technical support
Computer programmers
Call centers
India
United States
United Kingdom
Online Access:View this record in EBSCOhost