Reducing Call Volume at Medical Information Centers by Switching to a Web-Based Self-Service Facility--What to Consider? Providing Customers With Digital Medical Information on the Internet.
Background: Medical Information Centers (MedInfo Centers) at pharmaceutical companies receive a high volume of requests for product-related information. While this service is generally restricted to working hours, the use of a web-based self-service portal allows provision of information 24 hours a...
| Publicado en: | Therapeutic Innovation & Regulatory Science Vol. 51; no. 3; pp. 327 - 332 |
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| Autor principal: | |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Springer Nature
May2017
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| Acceso en línea: | Ver este registro en EBSCOhost |