Patient involvement in rheumatology outpatient service design and delivery: a case study.
Background Patient involvement is increasingly recognized as important within the UK National Health Service to ensure that services delivered are relevant to users' needs. Organizations are encouraged to work with service users to achieve excellence in care. Patient education can improve health out...
| Published in: | Health Expectations Vol. 20; no. 3; pp. 508 - 519 |
|---|---|
| Main Authors: | , , , , , , , |
| Format: | case study research tables/charts Journal Article |
| Published: |
Wiley-Blackwell
Jun2017
|
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=123087829&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 123087829 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 13696513 EVY jtl: Health Expectations issn: 13696513 maglogo: Y pubinfo: dt: Jun2017 vid: 20 iid: 3 pid: 480 pub: Wiley-Blackwell place: Malden, Massachusetts artinfo: ui: 123087829 123087829 123087829 10.1111/hex.12478 123087829 ppf: 508 ppct: 11 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: Patient involvement in rheumatology outpatient service design and delivery: a case study. aug: au: de Souza, Savia Galloway, James Simpson, Carol Chura, Radka Dobson, Joanne Gullick, Nicola J. Steer, Sophia Lempp, Heidi affil: Academic Rheumatology, King's College London, London UK sug: subj: Quality of Health Care Quality Improvement Outpatient Service Evaluation Rheumatology Patient Education Human Male Female Professional-Patient Relations Outcomes (Health Care) Health Care Costs Patient Attitudes Mobile Applications Organizational Change Focus Groups Needs Assessment Funding Source Male Female ab: Background Patient involvement is increasingly recognized as important within the UK National Health Service to ensure that services delivered are relevant to users' needs. Organizations are encouraged to work with service users to achieve excellence in care. Patient education can improve health outcomes and reduce health-care costs. Mobile technologies could play a vital role in this. Aim Patient-centred development of innovative strategies to improve the experience of rheumatology outpatients. Case study The Group Rheumatology Initiative Involving Patients (GRIIP) project was set up in 2013 as a joint venture between patients, clinicians, academics and management at a London hospital. The project saw (i) the formation of an independent patient group which provided suggestions for service improvement - outcomes included clearer signs in the outpatient waiting area, extended phlebotomy opening hours and better access to podiatry; (ii) a rolling patient educational evening programme initiated in 2014 with topics chosen by patient experts - feedback has been positive and attendance continues to grow; and (iii) a mobile application (app) co-designed with patients launched in 2015 which provides relevant information for outpatient clinic attendees and data capture for clinicians - downloads have steadily increased as users adopt this new technology. Conclusion Patients can effectively contribute to service improvement provided they are supported, respected as equals, and the organization is willing to undergo a cultural change. pubtype: Academic Journal doctype: case study research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
|---|