Impact of Website Design, Trust, and Internet Skill on the Behaviour Use of Site Internet Banking in Bandung Raya: A Modification of the Utaut Model.

This study aims to determine the effect of expectancy effort, social influence, performance expectancy, website design, experience, Internet banking and Internet usage skill in the use of Internet banking in Bandung Raya, Indonesia. Partial Least Square was used to examine the model used in this stu...

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Publicado en:Pertanika Journal of Social Sciences & Humanities Vol. 24 S; pp. 35 - 51
Autores principales: Giri, R. R. W., Wellang, K. M.
Formato: Artículo
Publicado: Universiti Putra Malaysia Jul2016 Special Issue
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Impact of Website Design, Trust, and Internet Skill on the Behaviour Use of Site Internet Banking in Bandung Raya: A Modification of the Utaut Model.
      aug:
        au:
          Giri, R. R. W.
          Wellang, K. M.
        affil: School of Economics and Business, Telkom University, Bandung 40152, Indonesia
      su:
        Web design
        Trust
        Online banking
        Internet use in business
        Least squares
        Banking industry
        Indonesia
      sug:
        subj:
          Indonesia
          Web design
          Trust
          Online banking
          Internet use in business
          Least squares
          Banking industry
      keyword:
        Internet banking
        Internet skill
        PLS (Partial Least Square)
        UTAUT
        Website design
      ab: This study aims to determine the effect of expectancy effort, social influence, performance expectancy, website design, experience, Internet banking and Internet usage skill in the use of Internet banking in Bandung Raya, Indonesia. Partial Least Square was used to examine the model used in this study. The results show that expectancy effort does not have a significant effect on performance expectancy in the use of Internet banking, social influences do not have a significant effect on performance expectancy in the use of Internet banking but performance expectancy has a significant effect on effort expectancy and social influences in the use of Internet banking. Website design has a significant influence on the behaviour of Internet banking websites. Website design has a significant impact on the use of Internet banking through mediation of performance expectancy. Prior experience has a significant effect on effort expectancy in the use of Internet banking. Prior experience has significant influence performance against expectancy in the use of Internet banking. Prior experience has a significant effect on website design in the use of Internet banking. Internet skill does not have a significant effect on performance expectancy in the use of Internet banking.
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    language: English
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      custom: Copyright of Pertanika Journal of Social Sciences & Humanities is the property of Universiti Putra Malaysia and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use.
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