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STUDIES IN INTERACTIVE COMMUNICATION: V. COOPERATIVE PROBLEM SOLVING BY SKILLED AND UNSKILLED TYPISTS IN A TELETYPEWRITER MODE.

Two-person teams of skilled and of unskilled typists (N = 16) cooperated to solve credible, real-world problems by communicating through interconnected typewriters or, as a control, by conversing face-to-face. Performance was assessed by (a) the time taken to solve a problem, (b) measures of behavio...

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Published in:Journal of Applied Psychology Vol. 59; no. 6; pp. 665 - 675
Main Authors: Weeks, Gerald D., Kelly, Michael J., Chapanis, Alphonse
Format: Article
Published: American Psychological Association Dec74
Subjects:
Typists
Interpersonal communication
Teletypewriters
Problem solving
Performance
Interactive computer systems
White collar workers
Online Access:View this record in EBSCOhost
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      dt: Dec74
      vid: 59
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      pub: American Psychological Association
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        12572022
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        atl: STUDIES IN INTERACTIVE COMMUNICATION: V. COOPERATIVE PROBLEM SOLVING BY SKILLED AND UNSKILLED TYPISTS IN A TELETYPEWRITER MODE.
      aug:
        au:
          Weeks, Gerald D.
          Kelly, Michael J.
          Chapanis, Alphonse
        affil: Johns Hopkins University.
      su:
        Typists
        Interpersonal communication
        Teletypewriters
        Problem solving
        Performance
        Interactive computer systems
        White collar workers
      sug:
        subj:
          Typists
          Interpersonal communication
          Teletypewriters
          Problem solving
          Performance
          Interactive computer systems
          White collar workers
      ab: Two-person teams of skilled and of unskilled typists (N = 16) cooperated to solve credible, real-world problems by communicating through interconnected typewriters or, as a control, by conversing face-to-face. Performance was assessed by (a) the time taken to solve a problem, (b) measures of behavioral activity, and (c) several measures of verbal output. All three criteria showed large differences between face-to-face conversation and communication via typewriter. There were, however, no differences between the two groups of typists on any criteria even when they communicated by typewriter, in part because one-third or less of the total time was spent typing, and in part because subjects composed their own messages. These findings have implications for the use of keyboard terminals in telecommunications and interactive computer systems.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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          year: 1974
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