Making it ‘APP’en: service user feedback: developing and implementing a service user APP: reflections from Northern Ireland, England and Scotland.
Despite the advent of social media and increasing use of smart phone technology amongst global and UK populations, APP’s for social work remain in their infancy. Several have been developed which focus on the education of social workers and practitioners providing information on specific social work...
| Publicado en: | Social Work Education Vol. 36; no. 8; pp. 855 - 869 |
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| Autores principales: | , , , |
| Formato: | Artículo |
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Taylor & Francis Ltd
Dec2017
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=125941727&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 125941727 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 02615479 36Q jtl: Social Work Education issn: 02615479 maglogo: N pubinfo: dt: Dec2017 vid: 36 iid: 8 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 125941727 10.1080/02615479.2017.1360857 ppf: 855 ppct: 14 formats: fmt: – @attributes: type: T – @attributes: type: P size: 898KB tig: atl: Making it ‘APP’en: service user feedback: developing and implementing a service user APP: reflections from Northern Ireland, England and Scotland. aug: au: Westwood, Joanne Dill, Katharine Campbell, Anne Shaw, Alaine affil: School of Nursing, Midwifery, Social Work and Social Sciences, University of Salford, Salford, UK School of Social and Behavioral Sciences, Marist College, Poughkeepsie, NY, USA School of Sociology, Social Policy and Social Work, Queen's University Belfast, Belfast, UK Principal Social Worker (Children & Families Social Care) Children's Services Sandwell Metropolitan Borough Council, Oldbury, UK su: United Kingdom Social services Psychological feedback Intervention (Social services) Outcome assessment (Social services) Interorganizational relations Adults Professional education Development of application software sug: subj: Social services Psychological feedback Intervention (Social services) Outcome assessment (Social services) Interorganizational relations Adults Professional education United Kingdom Custom Computer Programming Services Colleges, Universities, and Professional Schools Professional and Management Development Training Other Individual and Family Services Development of application software keyword: collaboration < organisations evaluation < research service user Technology collaboration < organisations evaluation < research service user Technology ab: Despite the advent of social media and increasing use of smart phone technology amongst global and UK populations, APP’s for social work remain in their infancy. Several have been developed which focus on the education of social workers and practitioners providing information on specific social work issues, and one we are aware of that explores ethics and values using a games-based approach. In this paper, we discuss the importance of service user perspective in social work practice and how this informed the development of the feedback App. We reflect on developing this instrument using digital technologies which social workers can use to gather anonymous feedback from service users about their experiences of social work interventions. This project, developed in response to demands placed on social work agencies to evidence the effectiveness of service interventions, provide robust data from service users for inspection regimes and sustain service user involvement in improving services. The evaluation model is designed to document the implementation process, exploring what works and what barriers, challenges and lessons were learned by the project team together with how some of the tensions in the process were addressed and resolved. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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