A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures.

Background Patient and public involvement ( PPI) is recognized as an important component of high-quality health services research. PPI is integral to the Pre-hospital Outcomes for Evidence Based Evaluation (Ph OEBE) programme. The PPI event described in detail in this article focusses on the process...

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Published in:Health Expectations Vol. 21; no. 1; pp. 230 - 239
Main Authors: Irving, Andy, Turner, Janette, Marsh, Maggie, Broadway‐Parkinson, Andrea, Fall, Dan, Coster, Joanne, Siriwardena, A. Niroshan
Format: research tables/charts Journal Article
Published: Wiley-Blackwell Feb2018
Online Access:View this record in EBSCOhost
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        atl: A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures.
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          Irving, Andy
          Turner, Janette
          Marsh, Maggie
          Broadway‐Parkinson, Andrea
          Fall, Dan
          Coster, Joanne
          Siriwardena, A. Niroshan
        affil: School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
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        subj:
          Ambulances
          Health Services Standards
          Quality Assessment Methods
          Performance Measurement Systems
          Feedback Methods
          Public Opinion
          Human
          Funding Source
          England
          Voting
          Female
          Male
          Female
          Male
      ab: Background Patient and public involvement ( PPI) is recognized as an important component of high-quality health services research. PPI is integral to the Pre-hospital Outcomes for Evidence Based Evaluation (Ph OEBE) programme. The PPI event described in detail in this article focusses on the process of involving patients and public representatives in identifying, prioritizing and refining a set of outcome measures that can be used to support ambulance service performance measurement. Objective To obtain public feedback on little known, complex aspects of ambulance service performance measurement. Design The event was codesigned and coproduced with the Ph OEBE PPI reference group and Ph OEBE research team. The event consisted of brief researcher-led presentations, group discussions facilitated by the PPI reference group members and electronic voting. Setting and participants Data were collected from eighteen patient and public representatives who attended an event venue in Yorkshire. Results The results of the PPI event showed that this interactive format and mode of delivery was an effective method to obtain public feedback and produced a clear indication of which ambulance performance measures were most highly favoured by event participants. Discussion and conclusions The event highlighted valuable contributions the PPI reference group made to the design process, supporting participant recruitment and facilitation of group discussions. In addition, the positive team working experience of the event proved a catalyst for further improvements in PPI within the Ph OEBE project.
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    language: English
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