Collaborative Innovation, New Technologies, and Work Redesign.
<italic>Stakeholders agree on the need to promote innovation in work organization in public services. This article deploys the concept of collaborative innovation to discuss employees' and managers' experiences of a major technology‐driven work redesign project within National Health Service pharmac...
| Publicado en: | Public Administration Review Vol. 78; no. 2; pp. 251 - 261 |
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| Autores principales: | , , , , , |
| Formato: | Artículo |
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Wiley-Blackwell
Mar/Apr2018
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=128227920&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 128227920 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Mar/Apr2018 vid: 78 iid: 2 pid: 480 pub: Wiley-Blackwell artinfo: ui: 128227920 10.1111/puar.12843 ppf: 251 ppct: 10 formats: fmt: – @attributes: type: T – @attributes: type: P size: 635KB tig: atl: Collaborative Innovation, New Technologies, and Work Redesign. aug: au: Lindsay, Colin Findlay, Patricia McQuarrie, Johanna Bennie, Marion Corcoran, Emma Dunlop Van Der Meer, Robert affil: University of Strathclyde su: New public management Teams in the workplace Diffusion of innovations Technological innovations Pharmaceutical services sug: subj: New public management Teams in the workplace Diffusion of innovations Technological innovations Pharmacies and Drug Stores Pharmaceutical services ab: <italic>Stakeholders agree on the need to promote innovation in work organization in public services. This article deploys the concept of collaborative innovation to discuss employees' and managers' experiences of a major technology‐driven work redesign project within National Health Service pharmacy services in Scotland. The authors draw on extant literature on New Public Management (NPM) and collaborative approaches to innovation to frame more than 40 in‐depth interviews with managers and employees. They find that key components of collaborative innovation—related to joint problem‐solving, interdisciplinary working, and mutual learning—were important to the success of the redesign project and had positive impacts on job quality for some employees. The authors argue that researchers and policy makers should look beyond NPM‐driven models that have dominated some areas of the public innovation literature to consider the potential added value of collaborative innovation to improving both work and service delivery in the public sector</italic>. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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