Exploring organisational competences in Human Factors and UX project work: managing careers, project tactics and organisational strategy.
Organisational competence in Human Factors and UX (user experience) has not been looked at before despite its relevance to project success. We define organisational competence as the collective competence of the individuals, bringing together their complementary abilities to deliver an outcome that...
| Publicado en: | Ergonomics Vol. 61; no. 6; pp. 739 - 762 |
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| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jun2018
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=129016349&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 129016349 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00140139 ERO jtl: Ergonomics issn: 00140139 maglogo: Y pubinfo: dt: Jun2018 vid: 61 iid: 6 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 129016349 129016349 129016349 10.1080/00140139.2017.1405081 129016349 ppf: 739 ppct: 23 formats: tig: atl: Exploring organisational competences in Human Factors and UX project work: managing careers, project tactics and organisational strategy. aug: au: Furniss, Dominic Curzon, Paul Blandford, Ann affil: UCL Interaction Centre, University College London, London, UK sug: subj: Organizations Professional Competence Personnel Management Methods Ergonomics Human Semi-Structured Interview ab: Organisational competence in Human Factors and UX (user experience) has not been looked at before despite its relevance to project success. We define organisational competence as the collective competence of the individuals, bringing together their complementary abilities to deliver an outcome that is typically more than the sum of its parts. Twenty-two UX and Human Factors practitioners were interviewed about their project work in two contrasting domains: web design and safety-critical systems to explore organisational competences. Through doing a FRAM analysis, 29 functions and 6 main areas of competences were identified: the central project process; the process of learning about the problem; maintaining and developing client relations; staff development; evolving practices; and the management of documentation for audit and quality control. These dynamic and situated competences form a web of interactions. Managing competences is essential for project success. Implications for managing careers, project tactics and organisational strategy are discussed. Practitioner Summary: Organisational competences impact how routine and non-routine project work is performed, but these have received little attention in the literature. Six key areas of competences in Human Factors and UX project work were identified from practitioner interviews. Managing combinations of adaptive competences is important for developing careers, project tactics and organisational strategies. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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