Technical Services and the Virtual Reference Desk: Mining Chat Transcripts for Improved E-Resource Management.
Patrons encountering difficulties with library electronic resources often turn to their library’s online chat service for assistance. Reviewing chat transcripts can help electronic resource librarians identify outstanding problems and process improvements that will help patrons navigating the univer...
| Publicado en: | Serials Librarian Vol. 74; no. 1-4; pp. 212 - 217 |
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| Autor principal: | |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jan-Jun2018
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| Acceso en línea: | Ver este registro en EBSCOhost |