Social Media and Value Conflicts: An Explorative Study of the Dutch Police.

The use of social media produces new value conflicts in public governance. The police force is a public organization directly confronted with these changes. However, there is no systematic understanding of these conflicts in daily police practice or of the coping strategies used. This article presen...

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Publicado en:Public Administration Review Vol. 79; no. 1; pp. 82 - 93
Autores principales: de Graaf, Gjalt, Meijer, Albert
Formato: Artículo
Publicado: Wiley-Blackwell Jan/Feb2019
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        atl: Social Media and Value Conflicts: An Explorative Study of the Dutch Police.
      aug:
        au:
          de Graaf, Gjalt
          Meijer, Albert
        affil:
          Vrije Universiteit Amsterdam
          Utrecht University
      su:
        Netherlands
        Social media
        Social values
        Police
        Conflict management
        Psychological adaptation
        Public sector
        Transparency in government -- Social aspects
        Social media laws
      sug:
        subj:
          Social media
          Social values
          Police
          Conflict management
          Psychological adaptation
          Public sector
          Netherlands
          Police Protection
          Municipal police services
          Federal police services
          Provincial police services
          Transparency in government -- Social aspects
          Social media laws
      ab: The use of social media produces new value conflicts in public governance. The police force is a public organization directly confronted with these changes. However, there is no systematic understanding of these conflicts in daily police practice or of the coping strategies used. This article presents an explorative understanding of the value conflicts and coping strategies within the police force by combining the literature on social media use in the public sector and the literature on value conflicts and by conducting a case study within the Dutch police. The empirical findings show, first, a growing emphasis on conflicts related to the values that are strongly embedded in social media use—specifically, conflicts between efficiency and participation and between transparency and lawfulness. Second, although dynamic coping strategies were expected, the research reveals that the police often use a conservative coping strategy to deal with these rapid changes.
      pubtype: Academic Journal
      doctype: Article
      src: R
    language: English
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