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Stereotypes in Context: How and When Do Street‐Level Bureaucrats Use Class Stereotypes?

Stereotype use in street‐level work and discretionary judgments is important because of the possible introduction of bias. This article contributes to the study of stereotypes in street‐level work by suggesting that stereotypes are related to both cognitive and social uncertainties. A distinction be...

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Publicado en:Public Administration Review Vol. 79; no. 1; pp. 93 - 104
Autor principal: Harrits, Gitte Sommer
Formato: Artículo
Publicado: Wiley-Blackwell Jan/Feb2019
Materias:
Stereotypes
Civil service
Social classes
Discretion
Uncertainty
Decision making & psychology
Judgment (Psychology)
Prejudices
Acceso en línea:Ver este registro en EBSCOhost