Measuring Quality of Care in Community Mental Health: Validation of Concordant Clinician and Client Quality-of-Care Scales.

Measuring quality of care can transform care, but few tools exist to measure quality from the client's perspective. The aim of this study was to create concordant clinician and client self-report quality-of-care scales in a sample of community mental health clinicians (n = 189) and clients (n = 469)...

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Publicado en:Journal of Behavioral Health Services & Research Vol. 46; no. 1; pp. 64 - 80
Autores principales: Luther, Lauren, Fukui, Sadaaki, Garabrant, Jennifer M., Rollins, Angela L., Morse, Gary, Henry, Nancy, Shimp, Dawn, Gearhart, Timothy, Salyers, Michelle P.
Formato: research tables/charts Journal Article
Publicado: Springer Nature Jan2019
Acceso en línea:Ver este registro en EBSCOhost
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          Luther, Lauren
          Fukui, Sadaaki
          Garabrant, Jennifer M.
          Rollins, Angela L.
          Morse, Gary
          Henry, Nancy
          Shimp, Dawn
          Gearhart, Timothy
          Salyers, Michelle P.
        affil: Department of Psychology, Indiana University-Purdue University Indianapolis (IUPUI), 402 North Blackford Street, LD 124, 46220, Indianapolis, Indiana, USA
      sug:
        subj:
          Patient Satisfaction
          Psychology Equipment and Supplies
          Community Mental Health Services Standards
          Clinical Indicators
          Self Report
          Quality of Health Care
          Psychometrics
          Male
          Reproducibility of Results
          Human
          Patient Centered Care
          Middle Age
          Adult
          Professional-Patient Relations
          Female
          Validation Studies
          Comparative Studies
          Evaluation Research
          Multicenter Studies
          Clinical Assessment Tools
          Ferrans and Powers Quality of Life Index
          Funding Source
          Middle Aged: 45-64 years
          Adult: 19-44 years
          Male
          Female
      ab: Measuring quality of care can transform care, but few tools exist to measure quality from the client's perspective. The aim of this study was to create concordant clinician and client self-report quality-of-care scales in a sample of community mental health clinicians (n = 189) and clients (n = 469). The client scale had three distinct factors (Person-Centered Care, Negative Staff Interactions, and Inattentive Care), while the clinician scale had two: Person-Centered Care and Discordant Care. Both versions demonstrated adequate internal consistency and validity with measures related to satisfaction and the therapeutic relationship. These measures are promising, brief quality assessment tools.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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