Knowledge Is Power: Improving Outcomes for Patients, Partners, and Professionals in the Digital Age.

Purpose: The aim of this research was to develop and evaluate methods to address poor knowledge of hearing aids, hearing loss, and communication in patients, partners, and nonaudiologic health and social care professionals. Method: An interactive multimedia educational program (C2Hear) has been co-p...

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Publicado en:Perspectives of the ASHA Special Interest Groups Vol. 4; no. 1; pp. 140 - 149
Autores principales: Ferguson, Melanie, Maidment, David, Henshaw, Helen, Gomez, Rachel
Formato: review tables/charts Journal Article
Publicado: American Speech-Language-Hearing Association 2019
Acceso en línea:Ver este registro en EBSCOhost
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      dt: 2019
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      pub: American Speech-Language-Hearing Association
      place: Rockville, Maryland
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        10.1044/2018_PERS-SIG7-2018-0006
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        atl: Knowledge Is Power: Improving Outcomes for Patients, Partners, and Professionals in the Digital Age.
      aug:
        au:
          Ferguson, Melanie
          Maidment, David
          Henshaw, Helen
          Gomez, Rachel
        affil: National Institute for Health Research, Nottingham Biomedical Research Centre, Nottingham, United Kingdom
      sug:
        subj:
          Health Knowledge
          Hearing Aids Education
          Hearing Disorders Education
          Communication Skills
          Health Information
          Patient Education
          Human
          Multimedia
          Videorecording
          Program Development
          Program Evaluation
          Feedback
          Audiologists
          Telehealth
          Interpersonal Relations
          Patient Centered Care
      ab: Purpose: The aim of this research was to develop and evaluate methods to address poor knowledge of hearing aids, hearing loss, and communication in patients, partners, and nonaudiologic health and social care professionals. Method: An interactive multimedia educational program (C2Hear) has been co-produced with hearing aid users and audiologists to provide high-quality information and demonstrate complex concepts relating to hearing aids and communication. Results: A randomized controlled trial showed numerous benefits for first-time hearing aid users that included better knowledge and skill, and increased hearing aid use and satisfaction. Patients reported that C2Hear was highly useful, enjoyable, and preferable to written information. C2Hear Online is now freely available on YouTube and has global reach, well in excess of 150,000 views. Further developments include a version for communication partners, which showed that joint-working between hearing aid users and their communication partners resulted in joint responsibility for communication that facilitated communication behaviors. In addition, a behavior theory-driven version for use with mobile technologies (m2Hear) has been designed to be tailored to the needs of individual hearing aid users. m2Hear includes more activities/interaction to maximize user engagement and learning. Finally, C2Hear has been used to improve hearing-related knowledge in other health and social care professionals, such as carehome assistants. Conclusion: This range of educational programs and tools aims to improve knowledge and skills, leading to better outcomes for patients, partners, and health care professionals.
      pubtype: Academic Journal
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      ougenre: Article
    language: English
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