Evaluation of the collection service for colposcopy by the SERVQUAL scale.

Objective: To analyze women's perception of the quality of the service provided for colposcopy test in the city of Belém (PA), Brazil. Method: Quantitative-descriptive study on 400 women who underwent Pap test on the public healthcare network, using the Service Quality (SERVQUAL) model. We used the...

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Publicado en:	Revista Brasileira de Enfermagem Vol. 72; no. 1; pp. 118 - 125
Autores principales:	Monteiro, Nicole Jucá, Lima Amorim, Luana Tainá, Vidal Nogueira, Laura Maria, Ataíde Rodrigues, Ivaneide Leal, André, Suzana Rosa
Formato:	equations & formulas research tables/charts Journal Article
Publicado:	Associacao Brasileira de Enfermagem Jan/Feb2019
Acceso en línea:	Ver este registro en EBSCOhost