Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?
Instant message transcripts provide verbatim documentation of students' expressed needs. Academic libraries fund many practices and services thought to enhance student success by meeting students' needs. Utilizing the framework of natural experiments, Microsoft Excel conditional statements were used...
| Publicado en: | Journal of Web Librarianship Vol. 13; no. 1; pp. 61 - 88 |
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| Formato: | research tables/charts Journal Article |
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Taylor & Francis Ltd
Jan-Mar2019
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=136023171&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 136023171 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 19322909 31RH jtl: Journal of Web Librarianship issn: 19322909 maglogo: N pubinfo: dt: Jan-Mar2019 vid: 13 iid: 1 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 136023171 136023171 136023171 10.1080/19322909.2018.1555504 136023171 ppf: 61 ppct: 27 formats: tig: atl: Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success? aug: au: Howard, Pamela J. affil: J. Paul Leonard Library, San Francisco State University, San Francisco, CA, USA sug: subj: Library Reference Services Documentation Students, Undergraduate Academic Achievement Human Online Services Information Needs World Wide Web Applications Quasi-Experimental Studies Data Analysis Software ab: Instant message transcripts provide verbatim documentation of students' expressed needs. Academic libraries fund many practices and services thought to enhance student success by meeting students' needs. Utilizing the framework of natural experiments, Microsoft Excel conditional statements were used to mine instant message transcripts for specific occurrences of key text in order to determine the effects of changes in a limited number of academic library practices and services. A limited set of key terms were derived from an ad hoc group of librarians familiar with the San Francisco State University instant message service. Counts from the Excel conditional statements documented: the decrease in PIN requests with the implementation of a single sign-in and decreases in requests for the basic information competency tutorial, OASIS. These institutional interventions in academic library practices and services represented changes that influenced students' expressed needs in the transcripts, illustrating the value of library-centric measures of student success. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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