Utilizing social media for social work: insights from clients in online youth services.
This study explored and conceptualised service users' experiences in online outreach projects supported by the Hong Kong SAR government. Fifteen active users were interviewed. The study used thematic analysis to explore service users' experiences that might not have been possible without technology....
| Publicado en: | Journal of Social Work Practice Vol. 33; no. 2; pp. 157 - 173 |
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| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
Taylor & Francis Ltd
Jun2019
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=136461069&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 136461069 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 02650533 56H jtl: Journal of Social Work Practice issn: 02650533 maglogo: N pubinfo: dt: Jun2019 vid: 33 iid: 2 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 136461069 10.1080/02650533.2018.1504286 ppf: 157 ppct: 16 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1.2MB tig: atl: Utilizing social media for social work: insights from clients in online youth services. aug: au: Chan, Chitat Ngai, Steven Sek-yum affil: Department of Applied Social Sciences, Hong Kong Polytechnic University, Hung Hom, Hong Kong Department of Social Work, Chinese University of Hong Kong, Shatin, Hong Kong su: Hong Kong (China) Social isolation Communication Consumer attitudes Health services accessibility Social case work Social services Access to information Social media Adolescence Psychology Online information services Research funding Thematic analysis sug: subj: Social isolation Communication Consumer attitudes Health services accessibility Social case work Social services Access to information Social media Adolescence Psychology Hong Kong (China) Other Individual and Family Services Online information services Research funding Thematic analysis keyword: affordance hidden youth outreach social work affordance hidden youth outreach social work ab: This study explored and conceptualised service users' experiences in online outreach projects supported by the Hong Kong SAR government. Fifteen active users were interviewed. The study used thematic analysis to explore service users' experiences that might not have been possible without technology. Participant utterances were non-mutually-exclusively tagged with a specific theme. Each utterance reflected an aspect of user experience which combined a technical component with a service-need component. Six themes were identified, including: (i) Personalised newsfeeds help identify service information and news, (ii) Online status indicators improve service accessibility, (iii) Online communications enable a disinhibition effect, (iv) Asynchronous communications facilitate continual feedback loops, (v) Incomplete communicative modalities may cause misunderstanding and (vi) Asynchronous communication may disrupt conversations. The findings reveal that there are middle-level concepts between broad social work concepts and ever-changing technology. Implications for research and practice are discussed. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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